Shipping policy

Shipping Policy

Processing time: Orders are packed and shipped within 3 business days after payment is confirmed.

• Business days: Monday–Friday, excluding public holidays.

• Orders placed after [cut-off time, 12 PM AEST] will be processed the next business day.

Shipping Methods & Costs

• Shipping rates are calculated at checkout based on weight, destination, and selected service.

• We offer free standard shipping within Australia on orders over $60 AUD.

Tracking & Confirmation

• Once your order is dispatched, you’ll receive a confirmation email with a tracking number.

• Tracking updates may take 24–48 hours to appear.

Seller Responsibilities

• We ensure items are securely packaged and dispatched within the stated processing time.

• We are responsible for your order until it is accepted by the shipping carrier and a tracking number is issued.

• If an item is lost or damaged in transit, we will assist with claims and provide a replacement or refund if the carrier confirms the loss/damage.

Customer Responsibilities

• Provide a complete and accurate shipping address at checkout.

• Track your parcel using the provided tracking link and arrange redelivery or pickup if needed.

• Customs duties, import taxes, or brokerage fees (if shipping internationally) are the customer’s responsibility.

• If a package is returned to us due to an incorrect address or failure to collect, the customer is responsible for reshipping costs.

Delivery Timeframes (Estimate)

• Standard shipping: 1-6 Business days within Australia & 7-25 days internationally.

• Express shipping: 1-3 Business days within Australia & 7- 15 days internationally.

(Delays may occur during peak seasons or due to customs or carrier issues. International transit time can be affected by customs clearance and carrier delays.)